Call Center

Do you work in a call center? If so, I want to hear from you. I'm developing a series of articles about call center life. I'm looking for first-hand stories about what it's like to deal with predictive dialers, unhappy callers, and unreasonable mangement. Whether you're working in an inbound or outbound call center, whether you're on the help desk or in sales, here's your chance to share those horror stories with the world ...

I've heard some absolutely eye-popping stories, so far. But I can't start sharing them just yet ... this project is going to take some time to simmer. I need a good cross-section of input from both in-house and outsourced call centers.

I'm open to hearing just about anything. Tell me about the crazy Windows help desk support calls. Share the nutty stuff that folks have said to you (as long as it's printable) in order to get off the line. The wackier, the better.

You can submit your stories either with attribution or anonymously. We'll want to avoid calling attention to specific company or personal names, but you can feel free to include information about the type of business where you've had your call center experiences (be they good or bad).

Send your call center tales to: timeisonmyside@geekbooks.com