March 04, 2005

Data Recovery Survey Results

Here are the results from the data recovery survey I ran back in 2004. While some of the numbers don't quite add up, it provides an interesting snapshot, nevertheless. Of the 110 Gnomies that responded to the survey, three quarters had experienced lost data due to a bad hard drive; just over half of the respondents had their data backed up.

1. Have you ever lost data to a bad hard drive?

  Response Total
    Yes
74.5% 82
    No
25.5% 28
Total Respondents   110
(skipped this question)   0

2. Did you have your data backed up?

  Response Total
    Yes
54.2% 58
    No
45.8% 49
Total Respondents   107
(skipped this question)   3

3. What media do you use for data backup?

  Response Total
  Tape
16% 16
  CD
66% 66
  Another HD
54% 54
  RAID
9% 9
  Removable Media
19% 19
  Other (please specify)
4% 4
Total Respondents   100
(skipped this question)   10

Other - 3 backed up to DVD, while one backed up to an external FireWire drive.

4. Have you ever used a data recovery service?

  Response Total
    Yes
22.7% 25
    No
77.3% 85
Total Respondents   110
(skipped this question)   0

5. Was the data recovery service successful?

  Response Total
    Yes
36.4% 16
    No
31.8% 14
    Partially
31.8% 14
Total Respondents   44
(skipped this question)   65

6. How much did the data recovery service cost?

  Response Total
    <$100
19.5% 8
    <$250
14.6% 6
    <$500
4.9% 2
    <$750
9.8% 4
    <$1000
7.3% 3
    >$1000
19.5% 8
  Other (please specify)
24.4% 10
Total Respondents   41
(skipped this question)   68

Five used a free data recovery tool.

7. Were you pleased with the data recovery service?

  Response Total
    Yes
48.7% 19
    No
30.8% 12
    Somewhat
20.5% 8
Total Respondents   39
(skipped this question)   70
 

Would you like to add anything about your data recovery experience(s)?

Fast service, full recovery, no problems, but extremely expensive for a laptop 40G disk where the only really crucial files to be recovered were Outlook saved emails.

Initial diag fee expensive and the rest of the fee was based on damage to drive.

It took my $110.00 for them to tell me "we might be able to recover everything but it will cost you $1400.00" Oh well i guess i have to lose it all. Im no corporation that can afford that im just a lonely end user Rich

I personally haven't used a Data recovery service but I have use them for clients. I've only used Ontrack. They were fast, professional, and expensive. There work is also approved my most hard drive manufactures so you can use them without voiding a warranty in most cases.

The only drive I could not recover was an IBM Deskstar (Deathstar) drive. It ate the MBR. Fortunately that data was backed up on another drive.

I've just had a hard drive fail. My computer was all fouled up. I had to get a new hard drive and install Windows on it. Then I started thinking about all the lost stuff on my "dead" drive. I found someone recommeding a program called Stellar Phoenix FAT on a forum somewhere. I downloaded the free trial version and let it try to scan my "dead" hard drive. I was amazed, it fully recognized the hard drive and every thing on it. In order to save everything/anything on it I was more than happy to buy the licence code to make it operate fully. I am now waiting for the activation code to arrive by email. I'm thinking,if it really works- it's probably the best $79 I've ever spent.

Hard drive zapped in office PC when pest exterminator sprayed the PC while it was running. Intake case fan sucked in the insecticide covering the hard drive, memory and motherboard with liquid. Instant data scramble. Ontrack was able to recover about 75% for $1500. Lesson learned.

Yes, even backups don't always work. When I ran out of room on the external harddrive, I moved some items to DVD then cleaned the HDD. Well it turns out my tax files were moved to the DVD. Fast forward a year, I've done some upgrades, reinstalled the OS and replaced the DVD recorder. Suddenly I need my tax files. The new DVD drive cannot read the backup DVD neither could another brand. Now the HDD has been reused so there is no old backup on it. The solution: I was able to copy the my critical DVD using some older DVD drive. Lesson learned: even with a double backup strategy can happen. Keep paper copies of critcial info.

I am a pc technician, and data recovery is a large part of my side business. I only charge IF I can recover the data and I charge an excellent price, too! ($20 per hour, plus the cost of the media the data is saved to).

Posted by geekbooks at March 4, 2005 09:49 PM


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