Defect Tracking Software

Defect tracking software is an important part of the support arsenal, whether you're slaving away on the in-house help desk, fielding beta-testing results, or providing front line customer support. Tracking bugs is more than just a job, and it's not quite an adventure. Rather, it's an endless quest that can only be made tolerable through the diligent use of the right tools by a committed cadre of bug-swatters.

[Defect Tracking Software, Continued]